Consequence management refers to the actual management of the impacts of the event and the impacts to business functionality and refers to restoring essential services, protecting people places and things, and providing emergency assistance to those who require it.
Emergency Response Plans (ERPs) and Business Continuity Plans (BCPs) are the vehicles to provide assistance where required. ERPs render emergency assistance and protect people, places and things, (ie pre-hospital care, fire suppression, security, evacuation facilities etc). Recovery strategies and business resumption plans are the tools that BCPs use to manage the consequences of a business interruption.
Consequence management usually is the responsibility of the two other levels of the pyramid, the Tactical and/or the operational groups depending on the complexity of the interruption. The key focus of consequence management is to resolve the impact issues in a timely manner (within the RTO or MTO) and return the business activity to as normal as conditions permit. It is possible that a business activity may never return to the pre-event normal status.